Product and developer documentation

AyuChat Documentation

Learn AyuChat from first workspace setup to WhatsApp campaigns, team inbox, automation, billing, API keys, webhooks, and safe custom integrations.

Published docs

Deep guides

Public API endpoints

Start with AyuChat

Follow the first-time user path: workspace, WhatsApp, contacts, templates, campaign, billing and support.

Connect WhatsApp

Use the supported Meta onboarding flow and verify connection, phone, webhook and template health.

Developer quickstart

Create scoped API keys and call the supported public API without exposing secrets.

Start here

Guided launch path

Launch checklist

Navigate AyuChat

Find the main customer communication tools.

Open guide 2

Create your first workspace

Complete the essential workspace setup in minutes.

Open guide 3

How to connect WhatsApp Business API

Connect AyuChat through the supported Meta onboarding flow.

Open guide 4

How to import contacts

Upload a CSV or add contacts manually.

Open guide 5

Sync templates from Meta

Pull the latest template statuses into AyuChat.

Open guide 6

How to create your first campaign

Send your first WhatsApp broadcast step by step.

Open guide

Browse by product

Documentation tree

Start hereSet up a workspace, understand the dashboard, and prepare your first launch.5

Navigate AyuChatFind the main customer communication tools.Create your first workspaceComplete the essential workspace setup in minutes.Create your first workspaceComplete the essential workspace setup.Launch readiness checklistEverything to verify before going live.Launch readiness checklistA practical checklist before inviting your team.

WhatsApp and Meta setupConnect a WhatsApp Business Account, read connection states, and recover safely.5

How to connect WhatsApp Business APIConnect AyuChat through the supported Meta onboarding flow.Connect WhatsApp BusinessConnect through the supported Meta onboarding flow.Understand connection statusWhat connected, pending, and needs-attention states mean.Understand connection statusWhat connected, attention, and disconnected states mean.Change a connected numberSafely move to another WhatsApp number.

Contacts and CRMCreate, import, segment, and protect customer contact records.2

How to import contactsUpload a CSV or add contacts manually.Organize contacts with tags and audiencesSegment contacts for useful follow-up.

TemplatesCreate templates, sync Meta status, and use approved content in campaigns and Inbox.3

Sync templates from MetaPull the latest template statuses into AyuChat.Create a message templatePrepare a template for Meta review.Understand template approval statusKnow what each Meta template state allows.

Campaigns and broadcastsBuild compliant WhatsApp broadcasts and monitor delivery.3

How to create your first campaignSend your first WhatsApp broadcast step by step.Create a WhatsApp campaignBuild and launch a compliant broadcast.Read campaign delivery statusUnderstand the campaign delivery funnel.

Team InboxManage customer conversations, ownership, and template replies.2

Manage inbox conversationsHandle customer messages as a team.Send an approved template from InboxRestart a conversation with a valid template.

Automation and chatbotBuild, test, publish, monitor, and troubleshoot workflow automation.3

How automation triggers workEvents that start automation flows.Build your first automationCreate a simple trigger-and-action workflow.Troubleshoot an automation runUse run logs to locate a failed step.

MediaUpload and reuse media assets without exposing private files.2

Upload and reuse mediaKeep approved assets ready for messages.Fix a media upload failureCommon checks for rejected files.

IntegrationsConnect supported apps and keep dependent workflows healthy.2

Connect an integrationConfigure a supported marketplace app.Disconnect an integrationRemove access without leaving broken workflows.

Analytics and logsRead dashboard metrics, campaign delivery, API usage, and operational logs.2

Read analytics reportsInterpret workspace performance using real events.Export report dataUse exports for deeper review.

Billing and subscriptionsUnderstand plans, trial recovery, invoices, tax state, and provider payments.5

Understand AyuChat billingSeparate your subscription from provider charges.Review billing and invoicesFind real subscription and invoice information.Trial expired and subscription recoveryRestore workspace access after a trial ends.Invoices and GST billing stateUnderstand invoice tax lines and billing identity.Meta charges vs AyuChat subscriptionUnderstand the two separate cost components.

Developer platformUse API keys, REST endpoints, outbound webhooks, errors, and integration patterns safely.8

Create and protect an API keyIssue least-privilege programmatic access.Configure an outbound webhookDeliver AyuChat events to your endpoint.AyuChat API quickstartCreate a scoped API key and make your first supported AyuChat API request.Supported public API referenceDocumented customer-facing API endpoints, scopes, request fields, responses, and exclusions.API errors and securityHandle AyuChat API errors and protect keys, webhooks, and workspace data.Integrate AyuChat with a WordPress pluginUse server-side WordPress code with AyuChat public API and outbound webhooks.Integrate AyuChat with a CRM or ERPDesign a safe server-side integration between AyuChat and your business system.Configure an outbound webhookDeliver AyuChat events to your endpoint.

TroubleshootingFix common setup, delivery, billing, browser, integration, and automation issues.4

WhatsApp token missing or expiredReconnect your WhatsApp access token safely.Messages are not sendingCheck the most common delivery blockers.A page is not loadingRecover from browser or API loading problems.WhatsApp sync failsResolve common Meta sync problems.

Security and privacyProtect users, roles, API keys, webhook secrets, and workspace data.2

Secure your AyuChat accountReduce account takeover risk.Handle credentials safelyKeep API and integration secrets out of unsafe channels.

Browse by role

Choose the path that matches your work

For business owners

Launch safely, manage billing, invite the right people, and keep WhatsApp healthy.

Navigate AyuChat Create your first workspace How to connect WhatsApp Business API Launch readiness checklist Understand AyuChat billing

For marketing teams

Prepare contacts, templates, campaigns, audiences, automations, and performance reviews.

How to import contacts Sync templates from Meta How to create your first campaign Read campaign delivery status How automation triggers work

For support agents

Use Inbox, approved templates, notes, assignments, and customer context.

Manage inbox conversations Send an approved template from Inbox Manage notification preferences

For developers

Create API keys, call supported public endpoints, receive webhooks, and secure integrations.

Create and protect an API key AyuChat API quickstart Supported public API reference Configure an outbound webhook API errors and security

For agencies and integrators

Plan client workspaces, connect supported commerce tools, and design CRM or plugin integrations.

Connect an integration Integrate AyuChat with a WordPress plugin Integrate AyuChat with a CRM or ERP Configure an outbound webhook

Developer platform

The public developer section is intentionally allowlisted from backend routes. It documents API keys, scopes, supported public endpoints, outbound webhooks, errors, and secure integration patterns. It excludes Super Admin, provider webhooks, Razorpay internals, Meta tokens, debug, infrastructure, and private ticket endpoints.

Method	Path	Scope	Purpose
GET	/api/public/contacts	contacts.read	List contacts for the API key workspace.
POST	/api/public/contacts	contacts.write	Create a contact with name, phone, email, and optional source.
GET	/api/public/campaigns	campaigns.read	List campaigns for the API key workspace.
GET	/api/public/templates	templates.read	List templates for the API key workspace.
POST	/api/public/messages/send-template	messages.send	Queue an approved template message to a phone number.
GET	/api/public/zapier/triggers	contacts.read	Expose available Zapier trigger definitions.
GET	/api/public/zapier/actions	contacts.read	Expose available Zapier action definitions.

Need private help?

Logged-in customers can create support tickets inside AyuChat. Keep secrets out of tickets unless support explicitly gives a secure path.

Open customer support

Screenshot system

Documentation screenshot manifest

Screenshots are mapped to real app routes and should be captured only from a synthetic workspace. The portal is ready to attach optimized WebP assets without exposing real customer data.

navigate-ayuchat

Dashboard orientation and workspace health controls.

navigate-ayuchat

Workspace switcher orientation.

connect-whatsapp

WhatsApp credentials and connection state.

import-contacts

Contacts list and segmentation orientation.

import-contacts

Add contact form.

sync-templates

Templates page and approval state.